Refund and Returns Policy
Overview
Our refund and returns policy last 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
At Crazeflair, we make sure every piece of clothing is well packed and dispatched, and every change is timely communicated to avoid any inconvenience to our clients. We suggest you make sure all items are well-received and are not damaged/faulty when you receive your packages.
You can request a balance refund for one of the reasons listed below, please kindly review our policy below:
1. For the damaged, defective, or incorrectly sent items
Conditions when Crazeflair will conduct a resend or refund for you:
1.1 Wrong style/color/size received
1.2 Incomplete ratio received
1.3 Damaged/faulty items received
*Please note that:
- There will be slight differences in the colors of pictures versus the original due to the lighting and different screen features.
- The material of items shall be subject to the description and real pictures in the description.
- Quality issues do not include thread problems.
- The odor problem of special fabrics will be eliminated after standing for a few days or washing with water.
In case you’ve received an order under the conditions above, please notify us with an image of the original receipt within 2 days of receiving your order to your private sales manager for confirmation by either email or messages. You can find their contacts on your Crazeflair Account page. If the originally ordered product variant is available in stock, we will conduct a resending or a refund based on communication. The refund will be returned to the Crazeflair balance.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
For the unwanted items
Crazeflair allows our customers to return the unwanted items but they shall be in their original condition in the original packaging(Please kindly note that bodysuits, swimwear, underwear and label customized items are non-returnable ). Clients will be responsible for the charges of freight in and out.
We do not offer Freight To Collect (FTC) service for the packages returned to us.
In case you’ve received an item you don’t want, please send out the item through a local post office, as importation tax may occur if the order is shipped by express shipping (DHL, FedEx, UPS， TNT， EMS， DPEX).
No restocking fee is to be charged for your returning items.
Please be noted that for unwanted items, a refund will be returned to Crazeflair Balance only. You could withdraw the deposit from your Crazeflair Balance account but the payment fee charged by third parties won’t be refunded.
If you want to return the items other than the reasons specified above, please instantly contact us to claim the postage charges by either email or messages. You can find their contacts on your Crazeflair Account page. Our customer service department will be happy to assist you. Please note that any returns without Crazeflair confirmation will not be issued.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@crazeflair.com.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should email for confirmation of the address to return the product.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@crazeflair.com for questions related to refunds and returns.